Order Processing and Delivery
Orders are dispatched the day after payment is received. This is the dispatch time, not the delivery date; transit time begins after dispatch.
The United States is our main market. We also accept orders from other countries where delivery is available. Shipping availability must be confirmed for the delivery destination before an order is placed.
We ship directly from China by air freight. We do not currently ship from an overseas warehouse.
Standard shipping is free on all orders to destinations supported at checkout.
Estimated transit to the United States is approximately one week after dispatch. This is an estimate, not a guaranteed arrival date. Carrier schedules and local delivery can affect the actual arrival time.
Tracking and Address Changes
Once the carrier accepts your shipment, we will email the tracking number when the carrier provides one. It can take 24 to 48 hours after carrier acceptance for the first tracking update to appear.
Contact support@repodcase.com promptly if you need to correct a delivery address. We cannot promise an address change after an order has been dispatched.
Returns and Exchanges
Request a return within 30 days of purchase. Keep the case unused and unworn, with its original packaging and proof of purchase.
To start a return, email support@repodcase.com. Do not send a parcel before your request has been approved. If approved, we will email the return address and instructions for that return. Items sent without prior approval may not be accepted.
You pay the return postage for a change-of-mind return. After we receive and inspect an approved return, any approved refund is issued to the original payment method. Exchanges are offered for damaged or defective cases.
For a damaged, defective or incorrect case, contact us promptly with your order number and clear photos or video so that we can review the issue and arrange the next steps.
Discounted items are excluded from voluntary change-of-mind refunds. This policy does not limit rights provided by applicable consumer law.
Warranty Coverage
For 30 calendar days after delivery, contact us about a manufacturing defect, transit damage, or an incorrect case. Email support@repodcase.com with the order number and clear photos or video. We will review the information and explain the available remedy, which can include a replacement, return, or refund as appropriate.
Damaged, Incorrect or Missing Orders
For a damaged or incorrect case, contact support promptly with your order number, a description and clear photos or video. We will review the issue before arranging the next steps.
Need Help With an Order?
Include your order number so we can find the right purchase. For a fit question before ordering, send the watch size and model rather than payment details.